Ending my Association with Createspace


To me this is sad news. I really enjoyed working with Createspace and their great customer service folks…well until it took a downturn from daft to damn right stupid.  I’m over it totally after a phone call last night which didnt’ change anything. In fact it was  a repeat on what they put in their first email to me.

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Does Henry Exist as a Customer Service Specialist or NOT

Now two days later I am wondering if this Customer Service Specialist even exists.  The person who sent the original email was called Mike.  After my reply it took two days for them to reply.  It was Henry who replied…or was it.  I’m actually starting to wonder if this guy exists at all.  Why?  Well he certainly didn’t come across as over professional. He also supposedly working in various time zones but couldn’t work out the time difference between USA and UK…He also repeated the previous email though with different wording.  I personally don’t like playing games.

So anyway I was meant to get a call at 2.30pm.  First they apparently tried to ring and didn’t get an answer…My phone showed no incoming calls and I told them so.  I also told them to take the 0 off the mphone nuber i gave…which if you worked in different time zones it would be something you knew.  I mean I knew and I work worldwide.

The call finally came through 2 days later at about 7.30pm.  Guess who it was?  MIKE  apparently HENRY had stepped out of the office.  HOW BLOODY CONVIENT IS THAT…NOT.

I didn’t think about this until later of course. Mike wouldn’t listen, Mike was unprofessional. I called Henry a coward prior to wondering if he was an actual person working with createspace. Now I am wondering if he was FAKE along with his emails. Not sure how to find out. However I sure as hell won’t be having anything more to do with CREATESPACE.

I emailed Henry thirty-six hours ago.  No reply.  I doubt they will ever reply.  How sad is this.  Please double check everything when you use them or better still use a different distributer like LULU.  One thing these big corporations shouldn’t be able to do is walk all over the people who are their clients and make money out of them, which is sadly become more of a thing with each passing year.

Meanwhile I had a lovely email from LULU who don’t need me to prove copyright permission though ask that we have some paperwork (this will be a link in the Anthology groups from now on which each author will need to agree or sign)  They did mention though that Amazon may still not publish the Anthology distributed via them.

So we’ll see how it goes and get this sorted.  Thank you LULU

12 thoughts on “Ending my Association with Createspace

  1. ladyofthelake says:

    After a few rounds of Xlibri telemarketing me, I think this sounds very much like their CS agents. In other words, none of them have any kind of a background in publishing. The last man I talked to at said publishing company was so bad, I actually asked him for a resume. You should have heard the silence. He never called back. When I was in consulting, the companies I was sent to requested our resumes in advance. Maybe we should take a page out of their book. hehehhe. It scared me that I knew more than he did.

    ________________________________

  2. the pretty poems says:

    Ugh sorry to hear about your bad customer service experience. I’m looking at my options at publishing my own book of poetry – I’ll have to catch up on your posts but did you ever get it resolved? Did LuLu help?

    • claire plaisted says:

      I have up on Createspace and now use Lulu. I am slowly putting my books over and also encouraging my clients and contacts to use them as well. What type of poetry do you write? My daughter is a poet as well and will be releasing her second book later this year.

      • the pretty poems says:

        Ohh I wanna get my hands on all the indie poetry I can get. Does she have an IG? I supposed it’s confessional poetry, and I’m just going through my old poetry from high school and picking my favorites and putting it all into one. Did she publish on LuLu? I’d love to see and maybe even review it for my blog I try to focus on modern / indie poetry

      • claire plaisted says:

        Yes she did publish on Lulu. She goes under the name Kyrena Lynch…I think the book is called Chaos Abounds 🙂 It is a mixture of poetry. She writes what she feels and sees when it happens. There is no genre to the poems. I’m sure she has IG too…I’ll have to find out.

        Confessional Poetry sounds interesting. I always need poetry for my Marketing Magazine, it helps fill in spaces. Let me know if you are interested and i’ll send you the group link 🙂 I know a few poets you may like to review or interview for your blog etc.

      • the pretty poems says:

        Thank you so much! I’m going to search now. I feel like if anything has enough emotion behind it it could be called poetry. I’m sure hers is lovely! I have over 60 poems on my blog right now if you ever have time for a cup of coffee and some poems. Id be interesting in the marketing magazine, is it for young writers trying to market their work? Yayyy!!! I do need to find some poets, i am picky but it is such a gem to find a good poet. I def want to check it out.

      • claire plaisted says:

        60 is a good amount for a books. The magazine is for all ages – Indie Authors, Graphic Designers, Editors, Indie Music etc my email – plaistedpublishinghouse@gmail.com

        If you email me I will send you the group details for The Indie Publishing News. You can find old copies on this website if you wish to have a look. It will be lovely having you as part of the group.

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